Battle.net Account Locked - Action Required

[skevexx]

Nazdar vsetci, som skutocne zufaly. V sobotu som si kupil diablo 3 a vsetko ok hral som si a kedze som bol na vikend u fotrovcov tak som bol napojený na ich net. Neviem ci to ma nejaky suvis ale ked som dosiel do sc kde byvam uz som sa nemohol prihlasit. Som uplne na nervy, lebo ked aj ziadam zmenu hesla a podobne uz mi nijake maily nechodia. Neviem najst normalny kontakt na battle net a nemozem sa prihlasit ani nic. Sakra mna asi vystre vysolim prachy za originalku a hral som cca 3 dni. Skusal som uz vsetko ale ziadne odpovede mi nechodia mozte prosim poradit .....toto su maily ktore mi dosli z battlenetu ako posledne HELP!!!!
Due to suspicious activity, the Battle.net account skeevexx@azet.sk has been locked. To restore access to this account, please follow these steps:

Step 1: Secure Your Computer

In the event that your computer has been infected with malicious software such as a keylogger or trojan, simply changing your password may not deter future attacks without first ensuring that your computer is free from these programs. Please visit our Account Security website to learn how to secure your computer from unauthorized access.

Step 2: Secure Your E-mail Account

After you have secured your computer, please create a new password for your e-mail account since it may also be compromised. Be sure to check your e-mail filters and rules and look for any e-mail forwarding rules that you did not create. For more information on securing your e-mail account, visit this Support page.

Step 3: Choose a New Password

You must change your password in order to resume using this Battle.net account. Please click this link to choose a new password:

https://eu.battle.net/account/support/p ... reset.html

*Note that your former password no longer grants access to Battle.net account management, World of Warcraft, or any other login-protected Battle.net account service.

If you still have questions or concerns after following the steps above, feel free to contact Customer Support at http://eu.blizzard.com/support/article. ... leId=22330.

Sincerely,
The Battle.net Account Team
Online Privacy Policy


a tento posledny


The status of your Customer Support ticket #27009071 has changed to "Answered."

You can view your ticket details or check its status by clicking the link below:
<http://eu.battle.net/support/ticket/thread/27009071>

If you can’t click the link above, copy and paste the entire URL into your browser.

This is the latest response from Customer Support:
Hello,

Thank you for contacting us via the Account Recovery Webform. I hope you are doing well today.

I have checked your account and characters for item and gold loss and it thankfully appears that no damage has been suffered.

If you do notice that anything is missing then please do not hesitate to open a ticket in-game where a member of the Game Master team will be along to help you as soon as possible.

Regards,
Swockale

English Game Master Team
Blizzard Europe

What does the “Answered” status mean?
- A ticket in “Answered” status means that a Customer Support representative has provided an answer to your ticket.

What can I do next?
- You can click “Need More Help” in-game, after you view the in-game response.
- Or, you can choose the “I still have a problem” option on the ticket detail page. Please note that if you choose this option, your in-game ticket will be converted into a web ticket. It will no longer be viewable in game, but will be visible on the Blizzard Customer Support web site instead."

If you have additional questions or concerns, please log in to the Blizzard Customer Support web site at <http://www.battle.net/support/> and reply to the ticket.

Regards,

The Customer Support Team
Blizzard Entertainment

If you no longer wish to receive these automatic responses from Blizzard, click here to unsubscribe: <https://www.battle.net/account/manageme ... ation.html>




Dakujem vopred za kazdu radu. (inac vopred sory ze neovladam super anglicky ....

[Joko]

tak já už jsem si jednou taky musel menit heslo a je to tím že blizzard bere každyý příhlašení z nový IP jako pokus o útok na účet
nejdřív se radši koukni od koho je email ( musíto být tohle: Blizzard Entertainment <noreply@battle.net> )
u step 3 klikni na ten odkaz a tam vypln informace co jsi zadával pri registraci toho účtu potom se posuneš dál a tam zadáš nové heslo potom ti jenom prijde e-mail že heslo bylo v pořádku změněno na e-mail co máš registrovaný na battle.net a potom by to už mělo jít(samozřejmě s novým heslem)

<<<<<takto to fungovalo u mne snad i u tebe

[skevexx]

Dakujem za odpoved aspon niekto, ale problem je v tom ze ked aj vyplnim ten formular tak mi uz neprijde ziadna odpoved ....jednoducho mi od nich uz neprijde ziadny mail aj ked dam zmenu hesla ci cohokolvek....

[Joko]

tak to fakt nevím zkusil jsi se po zmene hesla prihlasit na battle.net?

[skevexx]

ja som ani heslo nemenil lebo mi mail na zmenu neprisiel, tam na zaciatku som uviedol kopiu mailu co mi poslali ale nic na zmenu hesla....

[Joko]

omg rikam ti potom co vypnis formular a kliknes na continue tak se ti nacte stranka se 2 polickama kam napises NOVE heslo odkliknes to a jediny co ti na mail prijde bude mail ze zmena heslo probehla v poradku

Step 3: Choose a New Password

You must change your password in order to resume using this Battle.net account. Please click this link to choose a new password:

https://eu.battle.net/account/support/p ... reset.html

*Note that your former password no longer grants access to Battle.net account management, World of Warcraft, or any other login-protected Battle.net account service.

Ten odkaz je pro zmenu hesla

[skevexx]

ja viem ale ked nan idem tak mi vyhodi furt tu istu tabulku chce odo mna mail , meno , priezvisko, overit key respektive odpoved na otazku a potom nic ....

[skevexx]

A confirmation e-mail has been sent to your registered e-mail address. Click the link in this e-mail to complete the password reset process. You will be prompted to create a new password during this final step. - a nepride mi nic jednoducho ziadny mail na potvrdenie zmeny hesla

[Joko]

tak to už fakt bohužel nevím mne tam zmenil heslo, prisel mi email ze zmena probehla v poradku a pak uz jsem nic resit nemusel

[skevexx]

ano to som uz aj ja robil tri dni dozadu
ale dik za snbahu bratm ... sak riesim ako sa da a dakujem aj ostatnym za pomoc....

[skevexx]

Dear Michal Böhm,

The status of your Customer Support ticket #27063456 has changed to "Answered."

You can view your ticket details or check its status by clicking the link below:
<http://eu.battle.net/support/ticket/thread/27063456>

If you can’t click the link above, copy and paste the entire URL into your browser.

This is the latest response from Customer Support:
Greetings,

Seems like you have to change your mail adress then.

You can change your Battle.net email address at https://eu.battle.net/login by clicking Change E-mail Address under your profile tab. To proceed with the email change, you will need to confirm the new email address that you would like to have registered along with your password and your Secret Answer.

Please note that an email address can only be used once to create a Battle.net account. Should you wish to create a new Battle.net account with a specific email address that is already in use on an old Battle.net account, you will first need to change the email address on the old account.

If you are unable to do this yourself on your Account Management Page, we can register the change for you. In order to do so, please reply to this ticket and provide the following information in a text document as an attachment (e.g. a Notepad .TXT file):

- Your Battle.net account name (please do NOT send us your password)
- Your full real name
- Your Battle.net secret question and answer
- The new email address that you would like to have registered on the account

Should you be unable to provide any of this information, we will have to request a legible scan or photo of a piece of government-issued photo identification, such as a passport or driving license matching the first and last name of the registered account owner. Where necessary, please remember to attach ID to your reply using the "attach file" link.

Once the email address on the original Battle.net account has been changed, you will be able to create a new account with the email address that was previously in use. Alternatively, you can register this email address to another existing Battle.net account.

Please note that changing the Email address to your Battle.net account will also change the login name of your Online Store to the new Email address.

Should you have any further questions or concerns, please do not hesitate to contact us again.

Best regards,

Game Master Scrahvia
English Customer Support
<<<<http://eu.blizzard.com/support/index.xml>>>>

What does the “Answered” status mean?
- A ticket in “Answered” status means that a Customer Support representative has provided an answer to your ticket.

What can I do next?
- You can click “Need More Help” in-game, after you view the in-game response.
- Or, you can choose the “I still have a problem” option on the ticket detail page. Please note that if you choose this option, your in-game ticket will be converted into a web ticket. It will no longer be viewable in game, but will be visible on the Blizzard Customer Support web site instead."

If you have additional questions or concerns, please log in to the Blizzard Customer Support web site at <http://www.battle.net/support/> and reply to the ticket.

Regards,

The Customer Support Team
Blizzard Entertainment

If you no longer wish to receive these automatic responses from Blizzard, click here to unsubscribe: <https://www.battle.net/account/manageme ... ation.html>

[skevexx]

pisali mi ze im mam poslat nove udaje ale problem je v tom ze neviem kam ich mam poslat, odpovedal som na tento mail len mi nic neprichadza tak neviem ,,,,

[hegesak]

ahoj mam stejny problem ale bohuzel kdyz vyplnim vse co po me chce ajko mail-first name last name a heslo z obrazku tak mi stale nesouhlasi heslo a first name.Da se to nejak jinak?bohuzel ani nevim odpoved na otazku pri registraci:-( potrebuju zmenit otazku nebo heslo..Poradte pls